Refund policy

Return & Refund Policy — EzaaShop
We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us for assistance.
Eligibility for Returns
A return may be accepted when:
You received the wrong product.
The product arrived damaged or defective.
Your order is incomplete.
The product does not match the product ordered.
For hygiene and safety reasons, opened, used, or tested makeup/cosmetic products may not be eligible for return, except where the product is defective or damaged upon delivery.
Return Period
Please contact us within 7 days of receiving your order if you believe your order qualifies for a return.
Required Evidence
For damaged, incorrect, or defective orders, we may request clear photographs or an unboxing video showing the condition of the package and product.
Refunds
After the returned product is inspected and approved, we will inform you about the applicable refund or replacement.
Refund processing time may vary depending on the payment method.
Non-Returnable Items
The following may not be eligible for return:
Used or opened cosmetics
Products damaged after delivery due to customer handling
Products without original packaging where packaging is required for verification
Items returned after the applicable return period